Collins Tours & Consulting Ltd. - Saint John, New Brunswick, Canada

Collins Tours & Consulting Ltd. needs your help!

We are conducting a short customer survey to help us improve our service and gain a better understanding of our clients' needs.

These data will be analyzed to determine whether or not you are getting the quality service and travel value that you deserve. The survey is simple, and while it should only take a few minutes of your time, the information that it will provide us with is invaluable.

As an added incentive, to encourage you to complete and submit your survey, the name of each survey participant will be entered into our random drawing to receive one of our new *$500 Collins Tours Travel Cards.

Again, we appreciate your help with this important evaluation. We are confident that the information you provide us will ultimately benefit us all.

*Collins Tours Travel cards can be used towards any of our customized group tour(s).

Sincerely,
Terrence G. Collins
Managing Director
Collins Tours & Consulting Ltd.

Name:
Email or Phone#:
1.	Please enter the name (or location) of the group tour that you recently returned from:
2.	Enter the departure date of your tour:
3.	Please choose one of the following age groups that applies to you:
4.	Please check one of the following: Female Male
5.	Please tell us more about how you heard about this tour. Check all that apply: Newspaper RadioWebsiteFlyerFriend/Relative
6.	Did you personally book your tour with us? Yes No If you answered "Yes" proceed to question #7. If you answered "No" go to question #10
7.	Did you find our office staff informative, professional, and courteous? Yes No Comments:
8.	Can you recommend anything we could do to make our group tour booking process more streamlined? Comments:
9.	Did you find the billing and invoicing portion of the group tour process acceptable? Yes No Comments:
10.	Please rate your group tour escort in the following areas: a. Knowledgeable b. Accessible c. Professional d. Positive e. Courteous
11.	Was the motor coach comfortable and adequate? Yes No Comments:
12.	Please describe your overall comfort level during this trip (e.g. accommodations, facilities, group meals)
13.	Before I went on this tour I wish I had known�..
14.	Please rate your overall group tour experience:
15.	What did you feel was the greatest selling point of this tour?
16.	Would you travel with us again? Yes No Comments:
17.	Would you refer our agency to your friends, families, and associates? Yes No Comments:
18.	What types of group tours would you like to see us offer more of? Check all that apply: Concert Tours Weddings Tours Weekend Getaways Mystery Tours Educational Tours Outdoor/Adventure Singles Tours Sports Tours Cruises Exotic Destinations Sightseeing Broadway Theatre Other
19.	What did you enjoy most about your trip?
20.	Would you feel comfortable having your comments posted on our website so that others can learn from your experiences? Yes No